The Indian Internet Banking Journey
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ICMR HOME | Case Studies Collection
Case Details:
Case Code : ITSY003
Case Length : 08 Pages
Period : 1990-2002
Pub Date : 2002
Teaching Note :Not Available
Organization : Reserve Bank of India, ICICI, HDFC, IDBI, etc.
Industry : Banking
Countries : India
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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
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The Internet Banking Boom Contd...
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As more banks entered Internet banking arena, the competition
between the banks also increased.
This compelled the banks to focus on capturing
new markets and customers and adopting advanced technology on the Internet.
In
the light of these developments, industry watchers remarked that Internet
banking had arrived in a big way.
Though it had a long way to go compared to the
global standards, it was beginning to be seen as a replacement for the
traditional banking set up in the future." |
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About Internet Banking
Globally, the banking business has always been in the forefront of harnessing
technology to improve its services and efficiency.
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Banks have been quick to adopt rapidly evolving
electronic and telecommunication technologies to deliver an extensive
line of value added products and services to their customers.
By the early 1990s, direct dial-up connections,
personal computers, tele banking and automated teller machines (ATMs)
became common in most developed nations.
Internet banking evolved in the
mid-1990s when Internet and the World Wide Web began to catch on. Soon,
many major banks in the US and Europe began to use the Internet to
provide banking services. |
Internet banking is a web-based service that enables the
bank's authorized customers to access their account information.
It allows the customers to log on to the bank's website with the help of a
bank-issued identification and a personal identification number (PIN).
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